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Refund Policy

Refund policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 14 days has lapsed, we can't, unfortunately, offer you an exchange.

 

Exchange requirements The following criteria must be met to qualify for an exchange:

  • Product is defective
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

 

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.

 

Proof of purchase

 

To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.

 

Sale and clearance items

 

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged. Shipping items In order to return an order, you must contact us first.

 

Returns can be mailed to: PMB 235 230/1210 Summit Dr, Kamloops BC V2C 6M1. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.

 

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange. Contacting us If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to office@hempweb.ca.

 

This document was last updated on May 28, 2021

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